ug900Frequently Asked Questions

Account opening on ug900 takes four steps. First, you provide your username, email, password, and mobile phone number on our registration form. Second, we send a verification code to your email — enter this code to confirm your address. Third, you upload identity documents (passport, national ID) for Know Your Customer (KYC) verification. Fourth, you choose a deposit method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account — and make your first deposit. Once KYC is approved and your deposit is confirmed, your account is active and you can access sportsbook markets, live-dealer tables, slots, and esports games across ug900.

If you forget your ug900 password, click the "Forgot password?" link on the member login page. Enter your username or email address. We send a secure password-reset link to your registered email. Click the link, and you will be directed to a form where you create a new password. The reset link is valid for a limited time — if it expires, request a new one. After you reset your password, log in with your new credentials. For security, we never send passwords by email or SMS. If you cannot access the email address registered to your ug900 account, contact our support team.

If you suspect unauthorised access to your ug900 account — such as login notifications you do not recognise, balance changes you did not make, or a password you cannot reset — contact our support team immediately. Do not attempt to log out and back in repeatedly, as this may lock your account temporarily. Our team will investigate the issue, freeze your account if needed to prevent further loss, and guide you through account recovery. We may require additional identity verification before restoring access. Always keep your password private and enable any available security options on ug900, such as two-factor authentication if offered.

Deposit fees on ug900 vary by payment method. mobile banking, local payment, online payment, and e-wallet deposits typically carry no platform fee — you transfer money directly from your mobile wallet to your ug900 account. Bank virtual account deposits (mobile banking, local payment, online payment, e-wallet) also have no platform fee — you transfer via your banking app to the virtual account code we provide. mobile banking and local payment deposits may include a small service fee depending on your bank or provider. Withdrawal fees also depend on the method you choose. We deduct a standard withdrawal fee when you request funds back to online payment, e-wallet, or another wallet. The fee amount is displayed before you confirm the withdrawal. For the most current fee schedule, check the deposits and withdrawals page in your ug900 account.

If a deposit does not credit to your ug900 account within the expected time — typically a few minutes for mobile wallets like mobile banking, local payment, and online payment, or within 1-2 hours for bank transfers — do not attempt to resubmit. First, check your payment provider (your bank, e-wallet app, or mobile banking app) to confirm the money left your account. If it did, contact our support team with your transaction reference number. We will investigate whether the payment is held in our system pending verification. If a withdrawal is delayed or stuck under review, it usually means we are conducting additional verification due to account security or anti-money-laundering checks. These hold periods are temporary. We will notify you when the withdrawal is approved or if we need more information from you.

Live-dealer tables on ug900 are streamed from professional studios where real dealers run games like blackjack, roulette, baccarat, and Dragon Tiger. You see the dealer, the table, and all action live — you click buttons to place bets and interact with a human dealer and other players. Slots are computer-generated games with reels, themes, and bonus features — you spin, and the outcome is determined instantly by a random algorithm. Slot games on ug900 include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live-dealer games feel like a real casino experience and often have social chat. Slots are faster, more casual, and often have lower minimum bets. Both are available on ug900 via desktop browser or mobile app.

Our ug900 loyalty programme rewards your activity with points each time you wager on sportsbook markets, live-dealer games, or slots. Points accumulate and move you through tier levels — Bronze, Silver, Gold, Platinum — with increasing perks. Higher tiers unlock benefits like bonus points multipliers on future wagers, access to exclusive promotions, and priority customer support. You can see your current tier and points total in your account dashboard. Points do not expire as long as your account remains active. Redemption and tier benefits vary — check the loyalty programme page in your ug900 account for current rules and eligible games.

Our English support team is available via live chat in your ug900 account dashboard during extended hours. Chat is most responsive during peak times in Jakarta and across Indonesia. For urgent issues outside live-chat hours, you can submit a support ticket through your account settings, and our team will respond within the next available service window. Our support team can help with account verification, deposit and withdrawal issues, game rules, payment method problems, and account security concerns. For legal or compliance questions, refer to our legal notice page or contact our legal support email linked in your account settings.