How Deposit Confirmation Works on ug900
When you place a deposit on ug900, we initiate a connection to your payment provider — DANA, e-wallet, mobile banking, local payment, online payment, or your bank (e-wallet, mobile banking, local payment, online payment). You authorize the payment through your payment app or bank interface. Once the payment is processed, the payment provider sends a confirmation signal to our platform, and we update your account balance in real time.
The entire process typically completes within seconds to a few minutes, depending on your payment method and network speed. On your ug900 Android app or iOS browser, you'll see the new balance immediately once we receive the confirmation. A transaction receipt is added to your account history so you always have a record of what was deposited and when.
Payment Methods and Confirmation Times
We support five digital wallets and four bank virtual accounts on ug900. e-wallet, mobile banking, and local payment typically confirm within seconds because they are app-to-app transfers. online payment and e-wallet follow the same pattern. Bank transfers via virtual account (mobile banking, local payment, online payment, e-wallet) may take a few minutes longer because they route through the banking system.
Regardless of method, we notify you by push notification on your phone when the deposit is confirmed. You can also manually refresh your app to see the updated balance immediately.
Step-by-Step Deposit Confirmation Flow
- Open the deposit screen on your ug900 app or iOS browser and select your payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, or bank VA).
- Enter the amount you wish to deposit. We display any minimum or maximum limits for that payment method.
- Confirm the transaction and you're redirected to your payment provider's interface (local payment app, your bank app, etc.).
- Authorize the payment using your payment app's security method (biometric, OTP, PIN).
- Return to ug900 automatically once payment is processed. Our system checks with the payment provider to confirm receipt.
- Receive confirmationyour balance updates and a receipt is generated. You see the transaction in your ug900 history.
Deposit confirmation on ug900 is instant because we use direct integrations with Indonesia's major payment systems. Your balance reflects immediately after the payment provider signals completion.
Payment Methods and Supported Providers
We at ug900 accept six distinct payment categories. Understanding which method suits your situation helps you confirm deposits faster.
- Digital Wallets
- local payment, online payment, e-wallet, mobile banking, local payment — fastest confirmation, typically under one minute.
- Bank Virtual Accounts
- online payment, e-wallet, mobile banking, local payment — generates a unique VA code for your ug900 account; confirmation within a few minutes.
- online payment
- Unified QR code standard; confirmation speed depends on your bank or wallet provider.
- Transaction Receipt
- Generated immediately upon confirmation; stored in your account for future reference.
KYC Verification and account preferences
Before your first withdrawal from ug900, we require Know Your Customer (KYC) verification. This includes confirming your full name, date of birth, national ID number, and address. KYC is separate from deposit confirmation — you can deposit without completing KYC, but withdrawal requires it.
Deposit confirmation happens automatically once the payment provider sends us approval. Your balance updates on your phone immediately. However, if we detect unusual activity or a very large deposit, we may place a temporary hold while we verify the transaction matches your account profile.
Most deposits are released instantly. If a hold is placed, we notify you through the app and explain what information we need. Standard verification typically completes within a few hours.
Troubleshooting Unconfirmed Deposits
Occasionally a deposit may not confirm immediately. Here are the most common scenarios and how to resolve them:
Payment Authorized But Balance Not Updated
If you received a confirmation from your payment provider but your ug900 balance hasn't changed after a few minutes, try refreshing your app or logging out and back in. Sometimes the app display lags behind the server. If the balance still doesn't update after subject to verification, contact our English support team from within the app.
Payment Failed at the Payment Provider
If your e-wallet, mobile banking, local payment, or bank app rejected the payment, funds are not sent to ug900 and no deposit confirmation occurs. Check your payment app's transaction history to see if it shows a failure. If it does, retry the deposit on ug900 or use a different payment method.
Bank Virtual Account Transfer Pending
If you transferred funds to your ug900 online payment, e-wallet, mobile banking, or local payment virtual account but the deposit hasn't confirmed, wait a few minutes — bank transfers sometimes take longer. Check that you used the exact VA code we provided. If the transfer was made from a different bank or account name than registered with ug900, contact support immediately with your transfer reference number.
Getting Help with Deposit Issues
Our support team is available in English to help resolve deposit confirmation issues. Open the ug900 app, go to Account → Support, and describe what happened. Include your deposit amount, payment method, and the approximate time you initiated the transfer.
We can often track deposits internally and manually confirm them if there's been a processing delay on the payment provider's side. Having your transaction reference number from your payment app (online payment, bank app, etc.) speeds up the resolution.